Frequently Asked Questions
1. What is a TeleMedicine appointment?
A TeleMedicine appointment is a secure online video appointment with your healthcare provider. It can be done virtually anywhere, on a device which supports the specifications outlined below.
2. How do I schedule a TeleMedicine appointment?
Please call our office at 269-415-7007 to set up a Telemedicine appointment. Once scheduled, you will be contacted a few minutes before your appointment with information on how to establish a secure link for the visit.
3. How long should I expect my video appointment to last?
Currently, we are scheduling 30 minute appointments, although this may vary in the future. Please confirm with our staff when scheduling your appointment. This information can also be found in your confirmation email, once the appointment has been booked.
4. Can new patients be seen over Telemedicine appointments?
Currently online video appointments are for established patients only.
5. How much do TeleMedicine appointments cost?
As with anything related to the cost of healthcare, the answer is complicated. In most cases, the cost depends on your health insurance, varying between individual patients and their plans. However, most of the time your cost will be similar to, or slightly less than, your cost for an actual in-office appointment.
For Medicare and Medicaid patients, the PAC cost for video appointments will be the same as for in-office appointments.
6. How do I know if my health insurance covers video appointments?
You may need to contact your health insurance and confirm your coverage amount for video appointments.
7. How will I be able to pay for my TeleMedicine appointment?
Please contact the office at 269-415-7007.
8. Is my TeleMedicine appointment secure?
Yes, the online video appointments are secure. We use state-of-the-art TLS encryption on all video calls.
9. Does the TeleMedicine appointment require that I install a program on my computer?
No.
10. What should I expect for my TeleMedicine appointment?
Please make sure you have a quiet and private place to attend your appointment. If available, bring a thermometer and blood pressure cuff to your appointment. Please have up-to-date height and weight information ready. Additionally, it is recommended to bring a list of your current medications to your appointment, including any prescriptions, over-the-counter medications, and herbal supplements.